Terms and Conditions
170 Enterprise Court
All orders are accepted strictly within these terms and conditions.
www.a12-garagedoors.co.uk is owned in its entirety by A12 Garage Doors Limited, registered in England and Wales, company number 8590179, registered address is Spectrum House, 2b Suttons Lane, Hornchurch, Essex, RM12 6RJ.
Trading premises 170 Enterprise Court, Eastways, Witham, Essex, CM8 1DF
Contact us by telephone on 01376 519191or via e mail: firstname.lastname@example.org
1 Order Acceptance
1.1 Non-Credit Account Customers
Where an order form has been signed by the customer, the order form will be deemed to be correct and confirms your contract with A12 Garage Doors Ltd. It is the responsibility of the customer to check the details on their order and inform A12 Garage Doors Ltd of any errors or omissions within 48 hours of signing and returning that form. If the order has been placed by email, fax or letter, an order acknowledgement will be sent within 2 working days from receipt of order by fax, email or post. This sales order confirmation will be deemed to be correct and confirms your contract with A12 Garage Doors Ltd. It is the responsibility of the customer to check the details on this confirmation and inform A12 Garage Doors Ltd of any errors or omissions within 48 hours. Any orders placed by telephone must have our order acknowledgement returned to A12 Garage Doors Ltd by fax, email or post within 24 hours confirming details are correct. Please be aware that if you do not return this confirmation, the order will be processed as correct and cannot be changed at a later date.
1.2 Should the customer be unable to accept delivery or installation on the original requested date, A12 Garage Doors Ltd reserves the right to invoice the full value which will become payable as per the terms of the order.
Supply and Installation Customers
1.3 All orders are accepted by A12 Garage Doors Ltd on the basis that all reasonable efforts will be made to fulfil the order to the agreed specification, however should an error have been made by A12 Garage Doors Ltd that renders the order impossible to fulfil the customer will, where possible, be offered an alternative product/fitting position of a similar value or be given the opportunity to cancel their order and have any monies paid returned to them. A12 Garage Doors Ltd will not under any circumstances accept responsibility for any consequential loss suffered whatsoever by any cancellations.
1.4 Payment for any work undertaken that is the subject of an insurance claim will be solely the responsibility of the customer who places the order unless otherwise agreed in writing prior to the order being accepted by A12 Garage Doors Ltd.
1.5 Should the structural condition of the garage/opening differ substantially from the date of survey to the point of installation, to a degree that renders the installation either unsafe or unachievable, A12 Garage Doors Ltd reserve the right to cancel the contract and offer the customer the opportunity to renegotiate? Should the customer refuse this, then the contract will be cancelled and A12 Garage Doors Ltd will retain the deposit.
1.6 Every effort is made to carry out an accurate survey. However, should any error be made in carrying out the survey that subsequently renders the installation unrealisable, A12 Garage Doors Ltd will use all reasonable endeavours to rectify the situation. How ever liability will not be accepted for any consequential loss whatsoever. In such cases A12 Garage Doors Ltd will conduct a further survey and the customer will be offered alternative options as appropriate. Should the customer then not wish to proceed then any monies paid will be automatically be refunded.
2.1 A minimum deposit of 40% must accompany orders for doors or related items that are deemed standard by A12 Garage Doors Ltd.
2.2 A minimum deposit of 50% must accompany orders for all bespoke / non standard doors or related items.
2.3 Deposits are non-returnable save as referred to above in para 1.5
Supply and Installation Customers
3.1 A12 Garage Doors Ltd reserves the right to alter the size or material of frames in order to complete an installation.
3.2 A12 Garage Doors Ltd cannot guarantee 100% weather sealing whether it is top, bottom or side of any garage door.
3.3 A12 Garage Doors Ltd will not to undertake any remedial work to the customer’s property other than that clearly stated on the signed order form.
4 Fitting Dates, Access and Site Preparation
Supply and Installation Customers
4.1 A12 Garage Doors Ltd will attempt to fulfil the installation date as requested by the customer. However no date or lead-time can be guaranteed.
4.2 A12 Garage Doors Ltd reserves the right to alter any installation dates that have been indicated should circumstances arise that prevent the undertaking of that installation on the agreed date.
4.3 The customer will undertake the following actions:
1) Ensure that the garage is clear to a depth of at least 9ft from opening prior to the arrival of the installation engineer.
2) Ensure that keys and/or access is available at the agreed installation time.
3) Should the agreed installation need to be altered by the customer, to give a minimum of 48 hours’ notice to A12 Garage Doors Ltd.
Failure to comply with these conditions could result in the customer being rendered liable for the cost of all abortive work.
It is recommended that the customer be present for the duration of the demonstration of the door by the engineer after installation.
5 Delivery Dates and Offload (Supply only)
5.1 A12 Garage Doors Ltd will attempt to accommodate the delivery dates as indicated by any member of staff working for A12 Garage doors Ltd and/or requested by the customer. However no date or lead-time can be guaranteed. A12 Garage Doors Ltd reserves the right to alter delivery dates should circumstances arise that prevent the undertaking of that delivery on the agreed date.
5.2 Unless specifically agreed by A12 Garage Doors Ltd when the customer places an order, the customer must agree to provide assistance to offload on the delivery date. Failure to do so could result in the door/s being returned to A12 Garage Doors Ltd and a charge for the aborted delivery levied.
6 Warranties /Guarantee
6.1 All garage doors are covered by the warranty issued by the manufacturer.
6.2 In addition, A12 Garage Doors Ltd for 12 months from the date of us fitting, any faulty installation.
6.3 All implied terms, conditions and warranties relating to the quality and/or fitness for the purpose of any door are excluded.
6.4 Transfer of the manufacturer warranty to a new occupant is determined by that manufacturer’s own conditions.
7.1 Balance of payment will be required within 1 working days of satisfactory completion of installation.
7.2. The Goods shall be at the Buyer’s risk as from delivery.
7.2.1 In spite of delivery having been made, property in the Goods shall not pass from A12 Garage Doors Ltd until:
7.2.2 The buyer shall have paid the price plus VAT in full; and
7.2.3 No other sums whatever shall be due from the Buyer to A12 Garage Doors Ltd
7.2.4 Until property in the Goods passes to the Buyer in accordance with clause (7.2.1) the Buyer shall hold the Goods and each of them on a fiduciary basis as Bailee for A12 Garage Doors Ltd. The Buyer shall store the Goods (at no cost to A12 Garage Doors Ltd) separately from all other goods in its possession and marked in such a way that they are clearly identified as A12 Garage Doors Ltd’s property.
7.2.5 Notwithstanding that the Goods (or any of them) remain the property of A12 Garage Doors Ltd the Buyer may sell or use the Goods in the ordinary course of the Buyer’s business at full market value for the account of A12 Garage Doors Ltd. Any such sale or dealing shall be a sale or use of A12 Garage Doors Ltd.’s property by the Buyer on the Buyer’s own behalf and the Buyer shall deal as principal when making such sales or dealings. Until property in the Goods passes from A12 Garage Doors Ltd the entire proceeds of sale or otherwise of the Goods shall be held in trust for A12 Garage Doors Ltd and shall not be mixed with other money or paid into any overdrawn bank account and shall be at all material times identified as A12 Garage Doors Ltd.’s money.
7.2.6 A12 Garage Doors Ltd shall be entitled to recover the Price (plus VAT) notwithstanding that property in any of the Goods has not passed from A12 Garage Doors Ltd.
7.2.7 Until such a time as property in the Goods passes from A12 Garage Doors Ltd the Buyer shall upon request deliver up such of the Goods as have not ceased to be in existence or resold to The A12 Garage Doors Ltd. If the Buyer fails to do so A12 Garage Doors Ltd may enter upon any premises owned occupied or controlled by the Buyer where the Goods are situated and repossess the Goods. On the making of such request the rights of the Buyer under clause (7.2.6) shall cease.
7.2.8 The Buyer shall not pledge or in any way charge by way of security for any indebtedness any of the Goods which are the property of A12 Garage Doors Ltd. Without prejudice to the other rights of A12 Garage Doors Ltd, if the Buyer does so all sums whatever owing by the Buyer to A12 Garage Doors Ltd shall forthwith become due payable.
7.2.9The Buyer shall insure and keep insured the Goods to the full Price against “all risks” to the reasonable satisfaction of A12 Garage Doors Ltd until the date that property in the Goods passes from A12 Garage Doors Ltd, and shall whenever requested by A12 Garage Doors Ltd produce a copy of the policy of insurance. Without prejudice to the other rights of A12 Garage Doors Ltd, if the Buyer fails to do so all sums whatever owing by the Buyer to A12 Garage Doors Ltd shall forthwith become due and payable.
7.2.10 The Buyer promptly delivers the prescribed particulars of this contract to the Registrar in accordance with the Companies Act 1985 Part XII as amended. Without prejudice to the other rights of A12 Garage Doors Ltd, if the Buyer fails to do so all sums whatever owing by the Buyer to A12 Garage Doors Ltd shall forthwith become due and payable.
7.2.11 Without prejudice to its other rights, A12 Garage Doors Ltd shall be entitled to charge interest on any amount not paid within 30 days of its due date at the rate of 4% above base rate (as per HSBC) per month from the due date until the time of actual payment.
8 Cancellation of orders will render the customer liable to the forfeit of the deposit.
The only exceptions to this will be:
Circumstances as described in clause 1.6. In this circumstance a full refund of any monies paid will be made.